Frequently Asked Questions

 

  • What is the best way for me to reach Bliss Brands? Call 626-200-1893 or Email us at contact@blissbrandsstore.com or 
  • What payment methods do you accept? We accept all major credit cards. Visa, Mastercard, AMEX, Discover & PayPal. 
  • Does Bliss Brands charge sales tax? We only charge sales tax to the following states: California, New York, Nevada, Colorado, Illinois, Pennsylvania, Florida, & Texas. 
  • When will my credit card be charged? Your card is charged once the transaction has been completed in our system. 
  • How can I track my order once it has shipped? As soon as we ship your order, we send you a follow up email with all of your tracking information.
  • Can I cancel or change an order? If your order has not yet been shipped, contact us right away at contact@blissbrandsstore.com if you have any last minute changes. Once an order is shipped it cannot be cancelled or changed. 
  • The item I want is sold out. How will I know when it is back in stock? - Sign up for our newsletter to receive detailed information as to when your item will be back in stock. Or you can simply contact us and we'll provide you with an ETA.
  • What if I have a question or concern about my order from Amazon or another store? We don't accept returns for items not purchased on www.blissbrandsstore.com. If you purchased an Bliss Brands product from anywhere other than www.blissbrandsstore.com, please reference the return policy of the company you purchased it from.

 

PRODUCT QUESTIONS 

  • What age recommended for baby playpens? 7 months to 2 years old. Perfect for infants to toddlers while they are learning to crawl or walk. 
  • Are the panels secure to the floor or have a slip resistance? Each panel has suction cups or slip resistant rubber feet on the bottom. This allows you to secure the panels to a hard floor.
  • If you buy the 18 panel can you leave out panels and make it smaller if you need to? Yes, the panels can be assembled as many as you need. You can leave our panels if you chose a smaller size.